HI THERE!

I'M BENJAMIN

Product Manager / Innovation Specialist

Experienced Product Manager with expertise in agile methodologies, AI integration, and cross-functional leadership. Passionate about creating innovative solutions that drive business growth and deliver exceptional user experiences.

MORE ABOUT ME

ABOUT ME

I'm Benjamin Turvey, Product Manager / Innovation Specialist

As a dedicated Product Manager, I excel at bridging the gap between innovative technology and business needs. I leverage agile methodologies and AI-driven solutions to create products that solve real problems. With experience working cross-functionally with UI/UX designers and software engineers, I deliver high-quality products that exceed stakeholder expectations and drive meaningful business outcomes.

What I Do?

PRODUCT MANAGEMENT

Leading product development using agile methodologies, from conception to launch, ensuring alignment with user needs and business goals. Experienced in demoing products to stakeholders and securing buy-in.

AI INTEGRATION

Implementing AI-driven solutions to enhance product capabilities, optimize workflows, and create intelligent features that provide competitive advantages and improve user experiences.

CROSS-FUNCTIONAL LEADERSHIP

Collaborating effectively with UI/UX designers, software engineers, and business stakeholders to ensure seamless product development and delivery that meets both technical requirements and business objectives.

RESUME

BENJAMIN G. TURVEY

Product Manager(480) 868-7170bgturvey@outlook.comLinkedIn

Work Experience:

November 2024 – March 2025. Product Manager at StrongMind, Chandler, AZ (Hybrid).

Company restructuring significantly reduced workforce.

Led cross-functional collaboration with software engineers and UI/UX designers to develop EdTech products in an agile product management environment.
Owned the Data Analytics team's product roadmap, managing/writing user stories and epics, backlog prioritization, sprint planning, and research, while establishing analytic dashboards to track performance.
Designed and launched a new state testing database for partner schools, eliminating 3rd-party costs and automating student scheduling, ensuring 100% testing completion by implementing automatic rescheduling of no-shows.
Developed and scaled an internal employee performance-tracking platform, increasing adoption from 1% to 40% within the first month through improved UX and engagement strategies.
Created product artifacts including user flows, product briefs, epics, user stories, and sprint plans, while using Holistics dashboards to track KPIs and product success metrics.
Worked cross-functionally with engineering, research, and QA teams to ensure a customer-first approach, enhance communication, and drive continuous improvement.
Adapted to a fast-paced startup environment, acting as Product Owner, Project Manager, Researcher, and QA Analyst to drive product success.
Integrated AI-driven solutions by leveraging Cursor AI to assist developers with story work, optimizing workflows.
Utilized JIRA, Holistics, Atlassian, Confluence, Slack, Google Analytics, Hotjar and Cursor AI extensively to streamline product management and data-driven decision-making.

October 2023 – July 2024. Education Consultant at Ed2Go, Cengage Group, Temecula, CA (Remote).

Strategic shift reduced department size.

Conduct customer research and needs analysis by advising prospective students on advanced career training programs across the U.S.
Utilize data-driven decision-making to match students with the most suitable educational programs based on their goals, leveraging insights from CRM tracking.
Manage a high volume of inbound and outbound communications while optimizing the lead pipeline for efficiency and conversion.
Leverage Salesforce Lightning, Microsoft Excel, Teams, Outlook, and Slack to track performance metrics, streamline communication, and enhance decision-making.
Maintain effective stakeholder communication by providing timely and personalized guidance via phone, email, and SMS.

December 2021 – July 2023. Student Success Coach at the National Academy of Sports Medicine (NASM), Chandler, AZ, (Hybrid).

Provided end-to-end customer support for NASM certifications and memberships, assisting users pre-, during, and post-purchase.
Collaborated with product development to gather feedback, conduct A/B testing, and optimize the user experience for new and existing products.
Managed the NASM Master Trainer program and social media page, overseeing candidate applications, program completion, and ongoing engagement.
Analyzed customer insights and user engagement by managing content and membership-related inquiries on NASM's social media platforms.
Conducted data-driven decision-making by managing exam breakdowns (grade analysis) to improve certification exam support.
Developed a coded data analysis system, enabling the Academic team to quickly analyze and compare students' exam scores, providing actionable insights for NASM's academic partners.
Created supplementary study resources to enhance the learning experience and improve certification outcomes.
Led the team in KPI performance and customer satisfaction, consistently delivering high-quality support and engagement.

February 2020 – November 2021. Career Break.

Whilst on an F-1 Student Visa, my employment opportunities were legally limited to on-campus roles. When campuses were closed due to COVID-19, I was unable to seek employment until receiving permanent residency in November 2021.

January 2019 – January 2020. Student Learning Facilitator at Mesa Community College (MCC), Mesa, AZ (On-Site).

Campus closed due to COVID-19.

Assisted professors in curriculum development by creating assignments, practice exams, and study tools for EXS 101, EXS 121, and EXS 290.
Provided student support and user experience optimization by guiding students in studying and completing assignments, improving learning outcomes and grades by 15% in my first semester.
Designed and implemented an analytic system to measure students' grade improvement throughout each semester, enabling data-driven decision-making in academic support.
Recognized for process improvement and impact with the Maricopa Colleges Award for Academic Excellence for contributions to both personal and student success.

August 2014 – November 2017. Operational/Administrative Assistant at A Star Service, Bath, United Kingdom.

Relocated from the UK to the USA. Business has since been sold.

Managed business operations and account upkeep, including databasing, banking, and scheduling for labor teams.
Conducted customer research and stakeholder management, assisting with on-site quotes to ensure accurate pricing and client satisfaction.
Led website management and digital marketing efforts to acquire new customers and strengthen relationships with existing B2B and B2C partners.
Optimized process efficiency and workflow coordination by organizing labor schedules and maintaining accurate business records.

Education:

September 2014 – June 2016. City of Bath College, Bath, UK. Sports Development, Coaching & Fitness 90-Credit Diploma.
January 2018 – August 2020. MCC (Mesa Community College) – Associate of Arts.

Additional Qualifications:

Product School

Product Manager Certification – Certificate #: 73006050 (acquired 5/3/2023)
Senior Product Manager Certification – 77656348 Certificate #: (acquired 7/12/2023)
Product Analytics Certification (in progress; due to complete 6/1/2025)
Product-Led Growth Certification (in progress; due to complete 6/1/2025)
Product Strategy Certification (in progress; due to complete 6/1/2025)
AI in Product Management Certification (in progress; due to complete 6/1/2025)

Professional Skills:

Atlassian: JIRA, Confluence
Moodle & Canvas LMS
Microsoft Office/Excel
Tableau, Google Analytics, Holistics
CRM – Dynamics 365, Salesforce.com
Cursor AI, ChatGPT, Claude
Agile Project Management
Scrum, Kanban, Product Ceremonies

PORTFOLIO

User Epic

Title:

Gamified Learning iOS App

Epic:

As a lifelong learner or student, I want to enroll in interactive, gamified courses across various subjects (e.g. vocabulary, algebra, chemistry, history), so that I can learn at my own pace, build daily streaks, and stay motivated through achievements and progression tracking.

What:

Develop an iPhone app that allows users to:

Browse and enroll in multiple subject-based courses for free.
Complete short, engaging lessons designed to take 3–5 minutes.
Build daily streaks and earn XP and achievements.
Track progress visually through course maps and dashboards.
Receive reminders and motivational nudges to stay consistent.

Why:

Many learners want a structured but flexible way to build knowledge in academic subjects outside the traditional classroom. By borrowing Duolingo's successful gamified design, we can boost motivation and retention through bite-sized content, progression tracking, and daily engagement—making learning fun and sustainable.

Success Looks Like:

75% of new users completing onboarding and first lesson
25% user retention after 3 months
4.5 average rating on the App Store after 1 year
Engagement rate (avg. daily sessions per user >1) after 6 months

Note: This is a high-level epic in early stages of conception.

User Stories

Gamified Learning iOS App User Stories – Chronological Flow

1. Onboarding & Account Setup

As a new user, I want to sign up or log in using email or Apple ID, so I can create and save my progress.
As a new user, I want to choose subjects I'm interested in, so the app can personalise my learning experience.
As a new user, I want to set a daily learning goal (e.g., 1, 2, or 3 lessons/day), so I can stay consistent with my habits.
As a new user, I want to complete a short tutorial or intro lesson, so I can understand how lessons work before diving in.

2. Course Discovery & Enrollment

As a user, I want to browse a catalogue of subjects and available courses, so I can see what's available to learn.
As a user, I want to view a course overview (description, topics, estimated time), so I can decide whether to enroll.
As a user, I want to enroll in any course for free, so I can start learning right away.
As a user, I want to be able to enroll in multiple courses at once, so I can learn across subjects at my own pace.

3. Lesson Interaction & Daily Use

As a user, I want to complete short, interactive lessons that take under 5 minutes, so I can fit learning into my daily routine.
As a user, I want to get immediate feedback after answering a question, so I can learn from mistakes.
As a user, I want each lesson to include a variety of questions (multiple-choice, matching, etc.), so it stays engaging.
As a user, I want lessons to become slightly harder as I progress, so I continue to be challenged.
As a user, I want the app to track my daily progress and show how close I am to my goal, so I stay motivated.

4. Gamification & Motivation

As a user, I want to earn XP for each lesson I complete, so I feel rewarded for my effort.
As a user, I want to maintain a learning streak, so I can build a consistent habit.
As a user, I want to earn achievements for milestones (e.g., 5-day streak, finishing a topic), so I feel a sense of accomplishment.
As a user, I want to receive gentle push notifications reminding me to complete today's lesson, so I don't forget.

5. Progress Tracking & Personalisation

As a user, I want to see a visual map or path of lessons within a course, so I know what I've completed and what's next.
As a user, I want to see stats like XP earned, streak days, lessons completed, and achievements unlocked, so I can track my growth.
As a user, I want the app to suggest which subject to continue next based on my streaks or gaps, so I stay on track across subjects.

6. Optional Features & Social Layer (Future Enhancements)

As a user, I want to invite friends and compare our XP/streaks, so I can stay motivated socially.
As a user, I want to appear on leaderboards (global or by subject), so I can compete for fun.
As a user, I want to save difficult questions or topics, so I can review them later.
As a user, I want to reset or switch learning goals, so the app adapts to my changing schedule.

Note: These are concept stories. Acceptance criteria pending further research and refinement.

PRD

Product Requirements Document (PRD)

Product Name: Velox Ed (placeholder)

1. Overview

Purpose:

To create an iPhone app that helps users learn across academic subjects (e.g., vocabulary, algebra, chemistry, history) through short, interactive lessons designed to encourage daily engagement, progress tracking, and gamified motivation.

Target Users:

Students seeking supplementary academic help
Adults interested in general knowledge
Lifelong learners who want a low-friction, fun learning experience

Platform:

iOS (iPhone), with future potential for Android and web

2. Objectives & Goals

Deliver a fun, frictionless way to learn academic subjects through a mobile-first experience
Encourage daily usage via streaks, XP, achievements, and smart notifications
Support multiple subjects and allow users to enroll and learn simultaneously
Ensure lessons are engaging, brief, and accessible anywhere
Track and visually represent user progress

3. Features & Requirements

3.1. Onboarding & Account Creation

Sign up/login with email, Apple ID (Google optional in future)
Select subjects of interest during onboarding
Set a daily learning goal (1–3 lessons/day)
Optional tutorial on how lessons and streaks work

3.2. Course Browsing & Enrollment

View a catalogue of subjects and courses
Course overview: summary, difficulty, topics covered
Free enrollment in multiple courses
Display a visual roadmap (e.g., skill tree or module path)

3.3. Lesson Experience

Short lessons (3–5 mins) with the following formats:
- Multiple choice
- Drag and drop
- Fill in the blank
- Matching pairs
Hints, tips, or explanations for incorrect answers
Lessons increase in complexity based on user performance
Users can complete lessons in any order (with optional locking system for structured flow)

3.4. Progression & Gamification

XP system (earned for each completed lesson)
Daily streak tracking and celebration animations
Achievements for key milestones (e.g., 7-day streak, completing a module)
Course-level progress meters
Dashboard view of XP, streaks, lessons completed, and time spent

3.5. Reminders & Notifications

Daily reminder notifications to complete lessons
Notification when streak is at risk
Congratulatory push notifications for milestones

3.6. User Profile & Settings

Personal dashboard to review achievements and progress
Update daily goal and notification preferences
View enrolled courses and their status

4. Future Considerations (v2+)

Leaderboards and friends list
Friend/global tournaments
Custom lesson creation (UGC)
Review mode for missed questions
Offline lesson availability
Android + web versions
Speak/listen questions in lessons
Premium paid content (base app always remains free)

5. Success Metrics

50% user retention after 7 days
40% of users completing lessons for 5 consecutive days
75% of new users completing onboarding and first lesson
4.5 average rating on the App Store
Engagement rate (avg. daily sessions per user >1)

6. Technical Requirements (Ex.)

Frontend: SwiftUI for iOS app
Backend: Node.js + Express (or Firebase), with scalable database (PostgreSQL, Firestore, etc.)
Content Management: Admin panel to upload/edit course content
Push Notifications: Firebase Cloud Messaging (or native APNs)
Storage: AWS S3 or Firebase Storage for assets (images, audio, etc.)

7. Team & Roles

Product Owner: Benjamin Turvey
iOS Developer: TBD
Backend Developer: TBD
UX/UI Designer: TBD
Content Creators: TBD
QA/Testers: TBD

8. Timeline (MVP)

Phase	Duration	Goals
Discovery & Planning	1 week	Finalize scope, user stories, and wireframes
Design	2–3 weeks	UX/UI for onboarding, lessons, dashboard
Development Sprint 1	3–4 weeks	Onboarding, account, course enrollment
Development Sprint 2	3–4 weeks	Lesson system, streaks, XP, dashboard
Testing & QA	1–2 weeks	Bug fixing and polish
Launch (MVP)	1 week	App Store submission and marketing prep

Note: Concept PRD with portions of dummy data and placeholder information.

User Flow

Gamified Learning iOS App User Flow Example

Note: This high-level user flow diagram illustrates the core path from app launch to course selection.

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TESTIMONIALS

Akash Trivedi

Product Leader | Product Development, Team Leadership

Akash was senior to Benjamin but didn't manage Benjamin directly

I had the pleasure of working with Ben during his time as a Junior Product Manager, and I was consistently impressed by his strong work ethic, attention to detail, and eagerness to grow. Right from the start, Ben demonstrated a clear sense of ownership and genuine curiosity. He didn't just complete tasks—he asked thoughtful questions, sought out context, and often helped the team surface edge cases or gaps early in the process. What stood out most was his ability to stay organized during fast-paced, one-week sprints, his clear and confident communication during stakeholder demos, and his willingness to step up wherever the team needed support. Ben brings a strong mix of analytical thinking, user empathy, and a builder's mindset. He's well on his way to becoming a standout product manager, and any team would be lucky to have him.

Marcus Jones

Product Portfolio Manager

Marcus managed Benjamin directly

I had the pleasure of managing Ben in his product role at StrongMind, and I can confidently say he made a big impact in a short time. Ben led two critical areas of work: he ran our internal engineering "cohorts," weekly collaborative sessions focused on innovation and platform improvement, and he was the product manager for our data team—working directly with executive leadership to scope and prioritize critical reporting initiatives. On top of that, Ben independently partnered with a contracted developer to plan, build, and launch a scheduling tool used across our internal schools to coordinate state testing—an essential need for academic operations and compliance. What stood out most about Ben was his ability to adapt quickly, stay focused on user value, and foster an energized and collaborative environment wherever he went. He consistently brought clarity, structure, and positivity into spaces that had a lot of ambiguity and pressure, and his teams genuinely enjoyed working with him. Despite being newer to product, Ben showed a true commitment to growing in the craft—taking initiative to earn certifications, seek out mentorship, and apply what he learned to his day-to-day work. Any team would be lucky to have someone like Ben: a thoughtful communicator, a motivated learner, and someone who knows how to bring out the best in a team.

Toacin Patwary

Software Engineer

Toacin worked with Benjamin but on different teams

It was a great pleasure to have worked with Ben at StrongMind. As a software engineer that comes from a startup, I was very comfortable with the idea of "wearing many hats", and part of that was being my own product manager. But then I worked with Ben. Ben wore his product management hat and owned it. No one had a deeper knowledge of the products he managed, and completely lifted that load off my plate. He preemptively answered questions that he knew would be asked, and that is the kind of foresight that made him special. But beyond all that, he was a great friend to have in my corner. Reliable, caring, and always there. His departure from StrongMind has me envious of those who get the pleasure to work with him next, but I am equally happy to look forward to what he will accomplish!

Julie Martinez

VP of Product & Customer Success | Leading with Strategy, Delivering Results

Julie managed Benjamin directly

I had the pleasure of having Ben as part of our product team for five months, and even in that short time, it was clear how dedicated and capable he is as a growing product professional. He quickly became a valued team member, bringing a positive, can-do attitude to every challenge and consistently showing a willingness to learn, grow, and contribute wherever he could. Ben approached every project with curiosity and a strong desire to develop his product management skills. He took on new tasks with enthusiasm—whether contributing to competitive analysis, learning unfamiliar concepts, or sharing thoughtful ideas to support our product strategy. His fresh perspective and willingness to jump in wherever needed made a real difference to the team. Beyond his growing product skills, Ben is an excellent communicator and collaborator. He built strong relationships across teams, ensured alignment, and approached every interaction with professionalism and kindness. I'm confident that Ben's dedication, positive mindset, and eagerness to learn will continue to serve him well. Any team would be lucky to have him as part of their product organization.

CONTACT

Feel free to contact me!

I'm always open to discussing new opportunities, innovative product ideas, or collaborating on exciting projects. Whether you're looking for a product leader or just want to connect, feel free to reach out through any of the channels below.

THANKS FOR VISITING!